Shipping policy
Shipping Policy
Last updated: June 22, 2026
Overland Empire ships physical products from the United Kingdom and works with a small number of fulfilment partners to produce, pack, and send different items.
Because some products are printed or fulfilled separately, orders containing multiple product types may arrive in more than one parcel.
If you have any questions about shipping, contact us at:
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Fulfilment methods
Overland Empire uses different fulfilment methods depending on the product.
Books and printed RPG products
Some books, zines, journals, and printed tabletop RPG products are printed and fulfilled by print-on-demand or short-run fulfilment partners.
These items may require production time before they are dispatched.
Apparel and selected merchandise
Some apparel, shirts, stickers, and merchandise may be printed to order and fulfilled by a separate production partner.
These items may ship separately from books or hand-packed items.
Hand-shipped items
Some items are packed and shipped directly by Overland Empire.
Where this applies, it will usually be stated on the product page.
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Processing and dispatch times
Processing time is the time needed to prepare, print, pack, or fulfil your order before it is handed to the postal service or courier.
Estimated processing times may vary depending on the product, fulfilment partner, stock availability, production queues, holidays, and order volume.
As a general guide:
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Books and print-on-demand products may take longer to process because they are produced before dispatch.
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Apparel and printed merchandise may take additional time because they are made to order.
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Hand-shipped items are usually packed and posted directly by Overland Empire.
Any product-specific fulfilment information will be shown on the relevant product page where possible.
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Delivery times
Delivery times are estimates only and begin after your order has been dispatched.
Delivery times vary depending on the destination, postal service, courier, customs processing, weather, strikes, holidays, and other factors outside our control.
We cannot guarantee exact delivery dates unless this is expressly stated for a particular order or shipping method.
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Mixed orders and separate parcels
If your order contains different product types, such as a book, a T-shirt, and a hand-shipped item, these may be produced and shipped by different fulfilment partners.
This means your order may arrive in separate parcels and at different times.
You will not usually be charged additional shipping after checkout because an order is split into separate parcels.
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Shipping costs
Shipping costs are calculated and shown at checkout before you place your order.
Costs may vary depending on your location, order contents, parcel weight, fulfilment method, and available shipping options.
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UK shipping
UK orders are shipped using the relevant postal service, courier, or fulfilment partner for the item ordered.
Delivery times will vary depending on the product and fulfilment method.
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International shipping
International shipping may be available to selected countries.
International orders may be subject to customs charges, import duties, taxes, handling fees, or other local charges when they arrive in the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
You are responsible for any customs charges, import duties, taxes, or local fees charged by your country.
Customs processing may also cause delays outside our control.
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Incorrect shipping details
Please make sure your shipping address is complete and accurate before placing an order.
Overland Empire is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
If your order has already entered fulfilment or been dispatched, we may not be able to change the address.
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Lost, delayed, or missing orders
If your order appears to be significantly delayed or missing, contact us at:
Please include your order number and delivery address.
We will review the order and, where relevant, check tracking information or contact the fulfilment partner, postal service, or courier.
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Damaged or incorrect orders
If your order arrives damaged, faulty, or incorrect, contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect item
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Photos of the packaging, where relevant
We will work with you to make it right, which may include a replacement, refund, or another suitable solution depending on the issue.
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Returns and refunds
Returns, refunds, exchanges, and cancellation rights are covered by our Refunds & Returns Policy.
Please contact us before sending anything back. If your return is accepted, we will provide the appropriate return address and instructions.
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Contact
For shipping questions, contact:
Overland Empire is an independent tabletop game publisher based in Newcastle-under-Lyme, England.