Refund policy

Refunds & Returns Policy

Last updated: 22/06/2026

Overland Empire has a 30-day returns policy. This means you have 30 days after receiving your item to contact us about a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn where applicable, and in its original packaging where possible. You’ll also need your order confirmation, receipt, or other proof of purchase.

To start a return, contact us at contact@overlandempire.co.uk.

Please contact us before sending anything back. If your return is accepted, we will provide the appropriate return address and instructions. Items returned without first contacting us may not be accepted.

Change-of-mind returns

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.

We recommend using a tracked postal service, as we cannot refund items that do not arrive back with us.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, defective, or if you receive the wrong item.

If there is a problem with your order, we will work with you to make it right. This may include a replacement, repair, refund, or other suitable solution depending on the issue.

UK and EU cancellation rights

If you are a UK or EU customer buying online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

After telling us you wish to cancel, you then have another 14 days to return the item.

Items must be returned in the same condition that you received them. You are allowed to inspect items as you would in a shop, but we may reduce your refund if the item has been handled beyond what is necessary and its value has been reduced.

Exceptions

We cannot accept returns for:

  • Digital products once they have been downloaded or accessed, unless required by law.

  • Custom or personalised items, unless they are faulty.

  • Gift cards.

Digital products purchased through third-party platforms such as itch.io or DriveThruRPG are subject to the relevant platform’s own refund and support policies.

Exchanges

The fastest way to exchange an item is to contact us about returning the original item, then place a new order for the replacement item once the return has been accepted.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at contact@overlandempire.co.uk.

This policy does not affect your statutory rights.