Privacy policy
Privacy Policy
Last updated: June 22, 2026
Overland Empire operates this website and online store.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit this website, place an order, contact us, sign up for updates, or otherwise interact with Overland Empire.
The terms “we”, “us” and “our” refer to Overland Empire. The terms “you” and “your” refer to visitors, customers, subscribers, and users of this website.
This store is powered by Shopify, which helps us provide the website, checkout, payment, customer privacy, and online store services.
By using this website, you acknowledge that you have read this Privacy Policy and understand how your personal information is used.
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Who we are
Overland Empire is an independent tabletop game publisher based in Newcastle-under-Lyme, England.
For the purposes of applicable data protection law, Overland Empire is the data controller of the personal information we collect and process directly.
You can contact us about privacy matters at:
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Personal information we collect
Depending on how you interact with the website and store, we may collect or process the following types of personal information:
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Contact information, such as your name, email address, billing address, shipping address, and phone number where provided.
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Order information, such as the products you buy, order history, returns, exchanges, cancellations, delivery details, and customer support information.
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Payment and transaction information, such as payment confirmation, transaction details, and billing information. Payment card details are processed by Shopify and/or payment providers and are not stored directly by Overland Empire.
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Account information, if customer accounts are enabled, such as login details, account preferences, and saved information.
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Communications, including messages you send to us by email, contact form, social media, or other channels.
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Marketing preferences, such as whether you have signed up to receive newsletters, updates, or promotional communications.
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Device and usage information, such as your IP address, browser type, device type, pages visited, cart activity, referral information, and interactions with the website.
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Cookie and tracking information, as explained in the Cookies section below.
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How we collect personal information
We may collect personal information:
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Directly from you, when you place an order, contact us, create an account, sign up to updates, or otherwise provide information.
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Automatically, when you visit or interact with the website, including through cookies and similar technologies.
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From service providers, such as Shopify, payment processors, fulfilment partners, email/newsletter providers, analytics providers, and shipping services.
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From third-party platforms, where you interact with Overland Empire through platforms such as social media, Substack, itch.io, DriveThruRPG, or other external services.
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How we use your personal information
We use personal information for the following purposes:
To process and fulfil orders
We use your information to process payments, confirm orders, arrange printing, fulfilment, packing, delivery, returns, exchanges, refunds, and customer support.
To provide and improve the website and store
We use information to operate the website, manage customer accounts, remember preferences, understand how customers use the store, diagnose problems, improve products, and improve the customer experience.
To communicate with you
We use your contact information to respond to questions, provide customer support, send order updates, deal with returns or delivery issues, and provide important information about your purchases.
For marketing and updates
Where you have signed up or where otherwise permitted by law, we may use your information to send newsletters, product updates, launch announcements, offers, or other Overland Empire news.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
To prevent fraud and protect the store
We use information to detect, prevent, and respond to fraud, abuse, security issues, unauthorised access, chargebacks, and other harmful or unlawful activity.
To comply with legal obligations
We may use and retain information where necessary for tax, accounting, legal, regulatory, consumer rights, dispute resolution, and record-keeping purposes.
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Lawful bases for processing
Where UK GDPR or EU GDPR applies, we rely on one or more lawful bases to process your personal information, including:
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Contract: to process and fulfil your order, provide customer support, and manage returns or refunds.
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Legal obligation: to keep records required for tax, accounting, consumer protection, and legal compliance.
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Legitimate interests: to operate and improve the business, prevent fraud, protect the website, respond to enquiries, and understand store performance.
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Consent: where you have given consent, such as for certain marketing communications or non-essential cookies where required.
Where we rely on consent, you can withdraw it at any time.
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How we share personal information
We may share personal information with trusted third parties where necessary to operate the store, fulfil orders, provide services, or comply with the law.
This may include:
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Shopify, which hosts and powers the online store.
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Payment processors and payment service providers.
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Fulfilment, print-on-demand, and production partners.
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Shipping, courier, and postal services.
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Email, newsletter, and customer communication providers.
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Analytics, security, and website service providers.
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Professional advisers, such as accountants or legal advisers where necessary.
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Public authorities, regulators, law enforcement, or courts where required by law.
We only share information where necessary and appropriate for the purposes described in this Privacy Policy.
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Shopify
This store is powered by Shopify.
Shopify collects and processes personal information as part of providing the website, checkout, payment, security, customer privacy, analytics, and store services.
Information you submit through this store may be transmitted to Shopify and processed by Shopify and its service providers, including in countries outside the United Kingdom or European Economic Area.
Shopify may also process personal information to provide and improve its services, detect fraud, personalise services, and support customer privacy tools.
You can learn more about Shopify’s handling of personal information through Shopify’s own privacy information and privacy portal:
[INSERT SHOPIFY PRIVACY POLICY LINK]
[INSERT SHOPIFY PRIVACY PORTAL LINK]
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Third-party platforms and links
This website may include links to third-party platforms or services, including but not limited to itch.io, DriveThruRPG, Substack, social media platforms, payment services, and fulfilment services.
If you follow a link to a third-party website or make a purchase through a third-party platform, that platform’s own privacy policy, terms, account systems, and support processes will apply.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.
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Cookies and similar technologies
This website uses cookies and similar technologies to operate the store, remember preferences, support checkout, improve site performance, understand visitor behaviour, and provide relevant features or advertising where enabled.
Some cookies are necessary for the website and checkout to function. Others may be used for analytics, preferences, marketing, or advertising, depending on your settings and consent choices.
You can manage cookie preferences through the cookie banner or cookie preferences option on the website, where available.
You can also manage or block cookies through your browser settings, although this may affect how the website and checkout work.
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Marketing communications
If you sign up for Overland Empire updates, newsletters, or marketing emails, we may use your email address to send you news, launch updates, product information, offers, or related content.
You can unsubscribe at any time using the unsubscribe link in the email or by contacting us at contact@overlandempire.co.uk.
We may still send service-related emails, such as order confirmations, shipping updates, customer support replies, or important information about your purchases.
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International transfers
Some of the companies and services we use may process personal information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we rely on appropriate safeguards or recognised transfer mechanisms where required by law, such as adequacy decisions, standard contractual clauses, or equivalent safeguards.
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How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping order, payment, tax, accounting, customer service, and business records for as long as required by law or needed to resolve disputes, enforce agreements, prevent fraud, or manage the business.
Marketing information is kept until you unsubscribe, withdraw consent, or we no longer need it for the purpose for which it was collected.
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Security
We take reasonable steps to protect personal information.
However, no website, online store, email system, or internet transmission is completely secure. You should avoid sending sensitive or confidential information through insecure channels.
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Your rights
Depending on where you live and the laws that apply, you may have rights in relation to your personal information.
These may include the right to:
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Access the personal information we hold about you.
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Ask us to correct inaccurate or incomplete information.
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Ask us to delete your personal information.
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Ask us to restrict or stop certain processing.
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Object to certain uses of your information.
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Withdraw consent where processing is based on consent.
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Receive a copy of your information in a portable format.
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Object to direct marketing.
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Complain to a data protection authority.
These rights may be subject to exceptions or limitations under applicable law.
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
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Complaints
If you have concerns about how we handle your personal information, please contact us first at:
If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
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Children’s data
This website and store are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.
The latest version will be posted on this page with the “Last updated” date shown at the top.
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Contact
For questions about this Privacy Policy or how we handle personal information, contact:
Overland Empire is an independent tabletop game publisher based in Newcastle-under-Lyme, England.